Terms & Conditions

Last Updated: November 2026

Welcome to Saati (accessible at saati.in). These Terms and Conditions (“Terms” or “Agreement”) constitute a legally binding electronic contract between you (“Customer”, “User”, or “You”) and Saati (“Saati”, “we”, “us”, or “our”), governing your access to and purchase of dry fruits, nuts, seeds, traditional wellness powders, and natural food items from our online ecommerce platform.

This electronic document is published in compliance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 under the Consumer Protection Act, 2019, and the Food Safety and Standards Act, 2006 (FSSAI).

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1. Operator & Business Identity

This platform is owned, managed, and operated by Saati, with our corporate office and direct fulfillment facility located at:

2. Eligibility & Account Registration

By accessing our website, creating an account, or purchasing products, you represent and warrant that:

• You are at least 18 years of age and competent to enter into a legally enforceable contract under the Indian Contract Act, 1872.
• All information provided during registration or checkout (including your full name, complete delivery address, postal pincode, email, and WhatsApp mobile number) is authentic, accurate, and current.
• You are responsible for maintaining the confidentiality of your account credentials, login OTPs, and for all activities carried out under your account.

3. Product Quality, Specifications & Food Safety Standards

Saati is committed to delivering pure, wholesome natural foods, edible dry fruits, nuts, berries, traditional powders, and breakfast items:

• FSSAI Compliance: All consumable food products adhere strictly to the food safety, packaging, hygiene, and labeling standards stipulated by the Food Safety and Standards Authority of India (FSSAI).
• Agricultural Harvest Variations: Dry fruits, nuts, and natural seeds are natural agricultural harvests. While we enforce rigorous grade-sorting, cleaning, and quality checks, minor natural variations in size, color, aroma, and texture are inherent and reflect pure, unadulterated produce.
• Allergen Notice: Our product range includes tree nuts (almonds, cashews, walnuts, pistachios) and natural seeds. Customers with known food allergies should carefully review ingredient disclosures prior to consumption.
• Non-Medicinal Declaration: Our natural food products and cold-milled wellness powders are nutritious dietary foods. They are not intended to diagnose, treat, cure, or prevent any chronic disease or medical illness.

4. Pricing, GST & Invoicing

• All prices listed on the storefront are denominated in Indian Rupees (INR – ₹) and inclusive of all applicable Goods and Services Tax (GST) as mandated by Indian tax authorities.
• We reserve the right to revise prices or discontinue products without prior notice. In the rare event of a typographical, photographic, or technological pricing error on an active order, Saati reserves the right to notify the customer and cancel the order with a full, prompt refund.
• A digital Tax Invoice containing product HSN codes, GST breakdown, and batch information is generated for every completed purchase and enclosed with your parcel.

5. Ordering, Acceptance & Cancellations

• Order Acceptance: Order placement constitutes an offer to buy. Acceptance occurs when your consignment is packed and dispatched from our Ahmedabad fulfillment facility, accompanied by a carrier tracking docket number.
• Cancellation by Customer: You may cancel an order free of charge before it enters the dispatch/fulfillment stage by messaging us on WhatsApp at +91 88668 16668 or emailing info@saati.in. Once handed over to our express logistics partners, the order cannot be cancelled in transit.
• Cancellation by Saati: We reserve the right to cancel orders in instances of non-serviceable pincodes, logistics disruptions, unverified Cash on Delivery (COD) orders, or suspected fraudulent activity. Any prepaid amount will be refunded in full.

6. Payments & Financial Security

• Prepaid Gateways: We support UPI (Google Pay, PhonePe, Paytm, BHIM), Credit Cards, Debit Cards, and Net Banking through RBI-licensed, PCI-DSS Level 1 compliant payment gateways (such as Razorpay). We never collect or store your CVV, PIN, or card passwords.
• Cash on Delivery (COD): COD is available for eligible pincodes across India. To prevent fraudulent shipments, our customer team may verify COD orders via WhatsApp OTP or automated confirmation prior to dispatch. Saati reserves the right to withhold COD privileges for repeat unaccepted deliveries.

7. Shipping, Delivery & Inspection

• We ship pan-India through reputable, licensed express logistics partners. Orders are dispatched from our Ahmedabad fulfillment facility within 24–48 working hours.
• Standard transit times range from 2–5 working days depending on destination pincode and regional transit conditions.
• Title and risk of loss pass to the customer upon delivery by the logistics partner. Please inspect the outer tamper-evident packaging upon receipt. If the outer carton is severely crushed, opened, or tampered with, please reject delivery and photograph the package immediately.

8. Returns, Replacement & Refunds

Due to the consumable, edible, and hygiene-sensitive nature of natural food items, opened or unsealed food packets cannot be returned once delivered, ensuring zero risk of contamination for all customers.

• Damaged or Incorrect Items: If you receive a damaged pouch, broken vacuum seal, expired product, or wrong item, report it to our customer support within 48 hours of delivery with clear photographs or unboxing video via WhatsApp at +91 88668 16668 or email info@saati.in.
• Approved Refunds: Once verified, refunds are initiated immediately and credited back to your original payment method (bank account, UPI, or card) within 5 to 7 business days as per RBI banking standards. For COD orders, refunds are processed via secure UPI or direct NEFT transfer.

9. Intellectual Property

The trademarks “Saati”, “साति”, our tagline “The Act of Giving”, logos, graphics, website UI, packaging designs, original photography, and product descriptions are the exclusive intellectual property of Saati. Any unauthorized copying, commercial scraping, or re-publication is strictly prohibited under the Indian Copyright Act, 1957 and Trade Marks Act, 1999.

10. Grievance Redressal Mechanism

In accordance with Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020, the details of our designated Grievance Officer for consumer complaints and dispute resolution are as follows:

11. Governing Law & Dispute Jurisdiction

These Terms and all purchase transactions through the website shall be governed by, construed, and enforced in accordance with the substantive laws of the Republic of India. In the event of any dispute, controversy, or claim arising out of these Terms, the competent civil courts located in Ahmedabad, Gujarat, India shall have exclusive jurisdiction.